Frequently asked questions
Product Advice & Information
You can download detailed product sheets, including all specifications, at the bottom of each product page.
To find user manuals, click here, and fill out the required information to view the correct manual.
Just hover over the product category with your mouse pointer and the products will appear. On mobile, click on the three lines in the top right corner and use this menu to reach products. Alternatively, you can use the search bar to find the product you’re looking for.
Our Miele Stores
In Singapore, we have our Miele Experience Centre with experts on hand to guide you through the full range. Alternatively, if you would like help with vacuum cleaners and accessories, you can visit our Miele Care Centre. For locations, contact information and opening times, please see our locations:
No, our Miele Experience Centre and Miele Care Centre are not open on bank holidays.
Purchasing & Warranties
We have a number of ways in which you can purchase from Miele directly. You can order online through the website, visit our Miele Experience Centre or Miele Care Centre. You can call our Sales Team at +65 6735 1191.
You will receive your sales order confirmation and invoice via email after your purchase.
We’ll email you your order confirmation when your order is placed. The date for delivery will be indicated during the order process and confirmed in advance of the delivery.
If you need a this sales order confirmation or would like to discuss your delivery date, please call +65 6735 1191.
All of our appliances are offered with a two-year manufacturer’s warranty, beginning on the date the product was delivered. To request to register your product with us, please click here.
Yes, you can purchase our extended warranty by contacting us. We also offer a proactive maintenance service where a technician will visit your home to inspect, clean and maintain your selected Miele appliances and keep them performing to the Miele standards you have come to expect. For more information click here.
The model you order is the model you will receive. There are no variations or changes in features between the product you view online or look at in store, and the product delivered to your home upon purchase.
Delivery, Installation & Returns
Delivery
For large appliances and vacuums, delivery is set up via appointment. Please be at the delivery location when they arrive. Before your appliance arrives, please ensure that there is appropriate access for the product to be delivered. If you have arranged an installation, then please ensure the area is safe for the installation team to operate in. Our Installers must be able to access any plumbing and electrical outlets. Any cabinetry amendments must be made prior to delivery as the installation team will not be able to do this for you. Please ensure there is easy access to electrical outlets that are inside or behind cupboards or drawers, and you’ll need to know where your household electrical consumer box (sometimes known as a fuse box) is. If you have requested that we remove your old appliance, any refrigeration items must be defrosted and empty.
For accessories and consumables, our partner will deliver and will notify you via email or message when it has been delivered to your designated delivery area.
We offer delivery within Singapore.
Our approved Miele technicians and installers can support you with a full installation or delivery to your home. For accessories and consumables, our delivery partner will deliver your package. Click here to view our delivery and installation options.
For large appliances and vacuums, our Miele team will deliver your items. For accessories and consumables, our delivery partner, Ninja will deliver your items.
For large appliances and vacuums, delivery is by appointment only. One of our Miele advisors will discuss the date and time of the delivery. For accessories and consumables, Ninja operates between 10:00-22:00.
For large appliance and vacuum deliveries, you will be able to select your delivery date and time with your Miele advisor. Any changes to this date will be communicated to you directly. If you have ordered a built-in appliance with optional installation, our installation partner will contact you directly to arrange your delivery date and any necessary preparations.
For accessories and consumables, we are unable to confirm your delivery date at the point of order. Our delivery partner will notify of delivery.
If we require to make any changes to your order delivery dates or times, we will call you and schedule an alternative time.
Free delivery on all orders above $50.
For large appliances and vacuums, you can select your delivery date and time. For accessories and consumables, you cannot select. Our parner, Ninja will deliver and notify you, when your items are within your designated delivery area.
For large appliances and vacuums, please notify us at least 1 working day before you original date and time. For accessories and consumables, we cannot change the delivery date.
No, you will not be charged for changes made to your delivery.
Yes, when you purchase more than one item, we will ship everything together. For subscription products, we will deliver within the specified time frame.
If you have changed your mind and wish to can cancel an order before your delivery, please contact us.
If you need to change your order, please contact us.
If your built-in appliance or refrigeration order has not been delivered, or you missed your delivery slot, please contact us.
We carry out deliveries Monday – Saturday. For large appliances and vacuums with our Miele delivery, we operate from 10:00-17:00. For accessories and consumables with our delivery partner, Ninja, we operate from 10:00-22:00.
Installation
It is important that you ensure the item will fit the space you have available before ordering. All installation guides, including accurate product measurements and space requirements, are located on the product information pages. For built-in products, we offer a pre-installation survey by our approved Miele Installation partners.
Yes, all appliances are installed by Miele approved and trained technicians.
Our technicians are able to connect both freestanding and built-in appliances. Before your appliance arrives, you must make sure that there is appropriate access for the product to be delivered and that the area is ready for installation.
Our Installers must be able to access any plumbing and electrics. Any cabinetry amendments must be made prior to delivery as the installation team will not be able to do this.
The installation requirements can be found in the user manual on the product page of the website.
Where any remedial works need to take place, this must be completed prior to Miele installation or delivery teams attending the installation site.
If you have requested that we remove your old appliance, any refrigeration items must be defrosted and empty.
Installation costs vary by appliance and depend on the installation requirements. Please see our delivery and installation options, and contact us for the fees.
An installer with electrical qualifications will disconnect your old oven/hob.
Before your appliance arrives, please ensure that there is appropriate access for the product to be delivered. If you have arranged an installation, then please ensure the area is safe for the installation team to operate in. Our Installers must be able to access the plumbing and electrical outlets. Any cabinetry amendments must be made prior to delivery as the installation team will not be able to do this for you.
Access to cupboards and drawers where the electrical cable is connected will be required and please ensure there is easy access to electrical outlets that are inside or behind cupboards or drawers, and you’ll need to know where your household electrical consumer box (sometimes known as a fuse box) is.
If you have requested that we remove your old appliance, any refrigeration items must be defrosted and empty.
If you require an LPG conversion kit, please contact us. This kit needs fitted by a qualified Gas Safe engineer at the time of installation.
In most cases we delivery and install at the same time. If you have a specific situation, please contact us.
Installation times differ depending on the appliance size and the complexity of the install. Our Miele team are efficient and will complete the installation in a timely fashion.
Where the installation cannot proceed, please contact us.
For appliances, we cannot offer next-day delivery.
We can only install hobs in existing, correctly cut worktops.
Our Miele team are able to connect both freestanding and built-in appliances. Before your appliance arrives, you must make sure that there is appropriate access for the product to be delivered and the area is ready for installation. Our Installers must be able to access the plumbing and electrics required for your appliance. Any cabinetry amendments must be made prior to delivery, as the installation team will not be able to do this for you.
The installation requirements can be found in the user manual for your product on the product page of the Miele website.
Any remedial work required must be completed prior to us attending the installation site.
If you have requested that we remove your old appliance, any refrigeration items must be defrosted and empty.
If you have purchased a built-in appliance with the disconnection option, you will be contacted directly by a Miele advisor. Please make them aware of this requirement, as you will require a Gas Safe engineer to disconnect, and a person qualified to connect your electrical oven.
All standard installations have everything required to connect. For washing machines and dishwashers, extra-long hoses can be fitted at an extra cost. These hoses can be purchased alongside the appliance at the time of order.
Returns & Refunds
Yes, if you are unhappy with your purchase and you have purchased directly from Miele, we accept returns if the item is within its original packaging.
For all Miele products, please contact us.
We only accept returns depending on the reason for the return. Please contact us.
You will be refunded by Miele to your original payment method.
Service, Repairs & Complaints
Full details on what to do if you have a problem with your device can be found by clicking here. You can also try troubleshooting your appliance.
More information about your repair and aftercare options, along with current costs, can be found here.
We employ our own Miele service technicians to ensure that we can get to you quickly and that your repair is carried out to the highest standards.
You will pay for your repair while setting up your appointment with a Miele technician.
All parts we use are original spare parts produced by Miele.
Please click here to visit our contact page for details on how you can get in touch with us.
You can find your serial number here.
Details about what is covered under your warranty can be found in your terms and conditions, or here.
Payment & Finance Options
For orders placed via our website, you can purchase using debit card and credit card.
For orders placed in a Miele Experience Centre, or by phone, you can also pay by PayPal and PayNow.
Discounts, Codes & Vouchers
Miele voucher codes are case sensitive, so please make sure that you enter the exact code provided. Please ensure that you have logged in or registered before redeeming your voucher too. If you are logged into your account and still cannot redeem your voucher, please contact us.
Yes, you can use your discount code over the phone.
You can only use one code per order.
All codes can only be used once.
You can look at our voucher redemption page, or directly use it at checkout.
Check our latest promotions, here.
You can look at our voucher redemption page, or directly use it at checkout.
My Miele
Go to www.miele.sg/login, click register and fill in your details.
No, but you can check out as a guest. However, it’s recommended you create an account with us for the best experience, further advice, discounts and more.
- Makes ordering and reordering a smoother process
- Receive relevant information about your products
- Further discount codes and special offers
- See all your orders, warranties, upcoming events, and product services
Go to www.miele.sg/login, click register and fill in your details.
We don’t send an account activation email, so you will be registered after following the confirmation on the website.
Yes, we comply with all PDPR requirements and follow all regulations regarding personal information.
You can select the “FORGOT PASSWORD?” option on the login page and follow the steps provided.
If you still cannot change your password, please contact us and a password reset email will be sent to your inbox.
Please download the Miele@home App via the Google Play or Apple App store and follow the instructions provided in-app.
Please check whether your appliance is plugged in and connected to your Wi-Fi. If so, please go to the Miele website home page and consult the Support – Troubleshooting – Customer Assistant – Miele@Home database for detailed advice, or click here.