Warranty

1.             Definitions

1.1          "Customer" means the purchaser of the Product/s.

1.2          "Delivery Date" means the date specified as such in the Invoice, or if no such date is specified, such alternative delivery date as the Customer and the authorised distributor of Products agree on, or in the case of "cash and carry" purchases, the date of purchase specified in the Invoice.

1.3          "General Warranty Period" shall have the meaning ascribed to it in clause 3.

1.4          "Invoice" means an invoice issued by an authorised distributor of Products to the Customer for the purchase of the Product/s.

1.5          "Miele" means Miele Pte Ltd., a company incorporated in Singapore and having its registered address at 220 Orchard Road, #05-01 Midpoint Orchard, Singapore 238852.

1.6          "Product/s" means the Miele product/s purchased by the Customer and referred to in an invoice.

2.             Warranty

Miele will provide a warranty in respect of Products which are not consumables in accordance with the provisions of these warranty terms and conditions. Products covered under the warranty shall comprise vacuum cleaners, washing machines, tumble dryers, washer dryers, ironers, CombiSets, steam ovens, hoods, warming drawers, ovens, hobs, dishwashers, coffee makers, wine cellars/coolers, microwaves, refrigerators, freezers and fridge freezers (or any other Products as determined by Miele in its discretion)  but shall exclude Products which are consumables, for example accessories, dust bags, filters, care collection, and care products.

3.             General Warranty Period

Subject to clauses 2 and 5, Miele will repair free of charge any Product/s which are supplied by Miele and located in Singapore or repair or replace any part or parts thereof which are shown to the satisfaction of Miele to be defective due to faulty materials or workmanship within:

24 months from the Delivery Date of the Product where a Product is delivered to the Customer; or

six (6) months from the Delivery Date of the Product where the Product has, in Miele’s opinion, been used for any purposes other than as a personal household appliance.

("General Warranty Period").

The warranty is only valid in the country in which the appliance was purchased and provided either Miele itself or a service provider authorized by Miele provides services in the country concerned. If appliances are shipped from other countries, the technical conditions (e.g. mains voltage, frequency, etc.) or the climatic and environmental conditions of the country concerned may cause problems. We therefore reserve the right to refuse the guarantee for appliances that are not approved for the country concerned.

4.             Claims Not Covered Under Warranty

Miele will not be responsible for any claim, whether under clause 3 or otherwise, where such claims relate to matters not due to the fault of Miele, including but not limited to:

the cost of conversion or modification or the costs of repairs carried out by any third party without the prior consent of Miele.

any fault or defect caused by:

faulty installation arising from e.g. failure to observe the instructions of Miele or any other reason not due to the fault of Miele;

careless operating, handling or misuse (e.g. vacuuming liquids) or other misuse of the type described in the instruction manual of the Product;

external sources e.g. transit damage, weather; or

repairs or alterations carried out by parties other than Miele or an authorised agent of Miele.

In addition to the exclusions already outlined in the website's warranty terms, the following limitations also apply:

• Replacement of consumable components including light bulbs, filters, door seals, the food probe, and fuses.

• Replacement of aesthetically parts such as door glass, hob glass, and enamelled parts due to damage, dents, or colour changes.

• Replacement of accessories such as baking trays, wire shelves/racks, and roller runners.

• Consequential and indirect damage caused by a faulty appliance.

5.             Right To Inspect and Test

Miele reserves the right to inspect and test the Products for the purpose of determining the extent of any defect and the validity of any claim made under this warranty.

6.             Proof of Purchase

Before the free services pursuant to clause 3 can be provided, the Customer will be required to substantiate the date of purchase and/or the Delivery Date of the relevant Product (for example, by providing documentary evidence such as the relevant Invoice or receipt).

7.             Parts Removed or Replaced

Any part or parts removed from any Product, pursuant to Miele’s obligations under clause 3, will become the property of Miele.

The replacement of any part or parts fitted to any Product pursuant to Miele’s obligations under clause 3 will not extend the General Warranty Period.

8.             Limitation of Liability

8.1          Exclusion of Damages: Miele shall not be liable to the Customer (whether directly or by way of indemnity) in contract, tort, negligence, breach of statutory duty or otherwise for any loss, damage, costs or expenses of any nature, incurred or suffered by the Customer, of an indirect or consequential nature including without limitation any economic loss or other loss of turnover, profits, business or goodwill.

8.2          Limitation of Damage Amount: Miele’s liability to any person for damages arising from any defect in a Product shall be limited to the “standard purchase price” of the Product, which shall mean the lower of (i) the Price paid by the original purchaser and (ii) Miele’s standard list purchase price for the Product in Singapore.

8.3          Payment of Refund in Lieu of Other Obligations: Miele shall be entitled to elect in its sole discretion to pay a refund of the Standard Purchase Price, and such payment shall fully discharge all of Miele’s liabilities to any person (whether for repair, replacement or monetary compensation) relating to the Product.

8.4          Liability implied by law: Notwithstanding clauses 8.1, 8.2 and 8.3, nothing in these terms and conditions (a) excludes, restricts or modifies any condition, warranty, right or liability implied into these terms and conditions (including any condition, warranty, right or liability imposed by the Unfair Contract Terms Act (Chapter 396)) where to do so is illegal or would render any provision hereof void; or (b) shall limit or exclude any liability for death or personal injury caused by Miele’s negligence.

9.          SERVICE & SPARE PARTS

9.1        While Miele will use reasonable commercial endeavours to have all necessary spare parts available for the purpose of warranty repair or service, Miele is not liable for delays due to sourcing of unusual parts which are required, or due to circumstances beyond the control of Miele.

9.2        Miele’s service coverage as set out above is only available for Product/s purchased and used in Singapore.

10.          ILLEGALITY

The illegality, invalidity or unenforceability of any provision of this Agreement under the law of any jurisdiction shall not affect its legality, validity or enforceability under the law of any other jurisdiction nor the legality, validity or enforceability of any other provision.

11.          Third Party Rights

The parties to this Agreement do not intend that any term of this Agreement will be enforceable solely under or by virtue of the Contracts (Rights of Third Parties) Act (Chapter 53B of Singapore) by any person who is not a party to this Agreement.

12.          GOVERNING LAW

The Agreement shall be governed by and construed in all respects in accordance with the laws of the Republic of Singapore and all parties hereto agree to submit to the jurisdiction of the Singapore Courts

Miele Singapore is granting the purchaser an additional 25-year warranty on the motor for washing machines, tumble dryers and washer-dryers. The warranty on the motor applies in addition to the two-year Miele appliance warranty and to any rights and remedies the Purchaser may have against the seller under applicable Singapore law, including statutory rights that cannot be excluded or restricted. The warranty conditions outlined below apply exclusively to new appliances. 

I. Duration and commencement of the warranty period 

1. The warranty on the motor is granted for a period of 25 years, provided the motor is used as intended. 

2. The warranty period commences on the purchase invoice date of the appliance.  

Warranty services and spare parts deliveries to meet warranty claims do not result in an extension of the original warranty period. 

II. Prerequisites for the warranty 

1. The 25-year warranty on the motor applies exclusively to washing machines, tumble dryers and washer-dryers from the domestic range used in a domestic setting. Professional machines and Little Giants are excluded. 

2. The appliance was purchased through an authorised dealer or directly from Miele in Singapore on or after 1 April 2026 and is also installed and used in Singapore. 

3. A claim under the warranty must be made via Miele Customer Service or a service agent authorised by Miele. Miele Customer Service can be contacted via miele.sg/c/contact-11. 

4. Proof of warranty (purchase invoice) must be produced at the request of the service technician. 

III. Content and scope of the warranty 

1. Following notification by the purchaser, motor defects will be remedied within a reasonable period of time at no charge, at our option either through repair or replacement of the motor or the affected motor parts. Costs incurred in this process including transportation, call-out costs, labour and the cost of spare parts will be borne by Miele Singapore. Replaced parts or appliances are the property of Miele Singapore. 

2. The warranty does not cover any further claims for damage against Miele Singapore, unless an authorised service agent commissioned by Miele Singapore acts with intent or gross negligence. Nothing in this warranty limits or excludes liability for death or personal injury caused by negligence, or for any other liability which cannot be limited or excluded by law. 

IV. Restriction of the warranty 

Faults or defects resulting from the following are not covered by the warranty: 

1. Improper installation, e.g. non-compliance with relevant safety regulations and written operating and installation instructions 

2. Improper use and operation such as the use of unsuitable detergents or chemicals 

3. Deviating specifications of an appliance purchased in another country as a result of which the appliance cannot be used or can only be used with restrictions  

4. External factors such as damage caused through transportation, impact or jolting, inclement environmental conditions or natural phenomena  

5. Repairs or modifications not performed by service agents trained and authorised by Miele 

6. Failure to use genuine Miele spare parts or accessories authorised by Miele 

7. Current or voltage fluctuations which exceed or drop below the tolerances stipulated by Miele 

V. Data protection 

Miele Singapore collects and processes personal data as part of the provision of services. Further information on data processing can be consulted in the privacy notice at miele.sg/c/data-protection-14. 

04/2026