Care & cleaning products
Frequently asked questions
The Miele Maintenance Service is a proactive, on-site visit by a trained Miele technician to inspect, clean, and maintain your appliance so it continues to perform to Miele’s quality standards, potentially extending its life and reducing the likelihood of repairs.
Coffee Care is a dedicated maintenance programme specifically for Miele coffee machines that includes professional cleaning, diagnostic checks and personalised advice to preserve performance and coffee quality, whereas the Maintenance Service applies to all other Miele home appliances such as dishwashers, washers and dryers.
During a Maintenance Service appointment, a Miele technician performs a diagnostic check, safety inspection, software updates where applicable, and a deep clean or descaling using official Miele products, followed by expert recommendations to help you maintain optimal performance.
A Maintenance Service is designed to identify potential issues early through diagnostic checks and cleaning, which can reduce the risk of future breakdowns and improve reliability, but it cannot guarantee that all future faults will be prevented.
Yes, for both Coffee Care and general Maintenance Service, the appliance must be in full working order at the time of the service appointment so the technician can correctly assess, clean and maintain all functions.
You can book a Maintenance Service or Coffee Care visit by contacting Miele’s customer service through your preferred contact channel.






